Tips and tricks

With Bernafon hearing aids, you’ll be able to see the positive changes they bring about.

Making the most of your Bernafon hearing aids

At home, always use your hearing aids. Keep eye contact during conversations. Avoid background noise when possible.
At work, focus on the person nearest you. Keep eye contact during conversations. Repeat what you have heard and ask for any missing information.
When dining out, request a table in a quiet area away from the kitchen. When attending the theater, lectures, concerts or movies, inquire if a loop, infrared or FM system is available.

Caring for your Bernafon hearing aids

Keep clean

It's important to keep your hearing aids clean. Wipe them regularly with a dry cloth or tissue. It is also important to remove ear wax as this may cause temporary malfunction or in the worst case complete breakdown of your equipment.

Keep dry

Avoid getting your hearing aids wet (e.g. wearing them in the shower or when swimming). If your hearing aids are exposed to moisture or very humid conditions, remove the batteries and place the hearing aids in a dry storage kit. Never use a hair dryer or microwave oven to attempt to dry them.

Avoid chemicals

Aftershave lotion, hairspray, oils and perfume contain chemicals which can have detrimental effects on your hearing aids. Always remove your hearing aids before applying such products and allow time for the product to dry before putting your hearing aids back on.

Avoid extreme temperatures

Your hearing aids should never be exposed to extreme heat. Do not leave them in the glove compartment of your car.

How to clean your hearing aids

Wear gloves when cleaning hearing aids
Remove the batteries from non-rechargeable hearing aids
If you have behind-the-ear hearing aids, clean the hearing aid surface with wet wipes that don’t contain alcohol. This is because they are coated with a hydrophobic coating that is sensitive to alcohol. See IFU for cleaning earmolds and domes
For in-the-ear hearing aids, any type of wet wipes can be used for cleaning the hearing aids’ surface
An alternative to wet wipes is cleaning with a lint-free cotton cloth and a mild soap solution. Avoid using excess water that can enter the hearing aids
After cleaning, discard the gloves and wash your hands carefully with soap and water or disinfect with a suitable alcohol disinfectant
Leave your cleaned hearing aids to dry for one hour

More information

To find out more information about your Bernafon hearing aids, go to the library. Here you can find helpful pdf files to download and videos to watch.

Library
Common issues

Some minor problems are easily fixed. Here are some helpful troubleshooting tips for the most common issues.

Common issues