How to access troubleshooting in the Bernafon App

The in-app troubleshooting section can help you solve most queries.


Compatibility guide

See which phones will work with your hearing aids.

See the guide

Get the Bernafon App

Ensure you have the latest version of the Bernafon App.

Download the Bernafon App for iOSDownload the Bernafon App for Android
Bernafon App icon for both Apple and Android versions of app.

Pair your hearing aids with your phone or device

Once you've downloaded the Bernafon App, you need to pair your hearing aids with your device.

How to pair your hearing aids with other devices

To access troubleshooting, tap More on the tab bar at the bottom of the app screen.


Tap Help & Support.


Tap Troubleshooting.