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How to update your hearing aid firmware

1

Get the Bernafon App

Ensure you have the latest version of the Bernafon App.

Download the Bernafon App for iOSDownload the Bernafon App for Android
Bernafon App icon for both Apple and Android versions of app.
2

Pair your hearing aids with your phone or device

Once you've downloaded the Bernafon App, you need to pair your hearing aids with your device.

How to pair your hearing aids with other devices
3

Check if a firmware update is available

  • Open the app and tap Hearing aids
  • Tap Hearing aid updates
  • Tap Continue

What is firmware?

Firmware is built-in software that controls the mini computer inside each of your hearing aids. Firmware needs to be updated occasionally, as Bernafon continually develops and improves it.

Before performing a firmware update

1

Ensure that your mobile device is at least 50% charged or plugged into a power source.

2

Ensure that your hearing aids are not low on power.

3

Take off your hearing aids and keep them close to your device.

To begin a firmware update

1

Tap Start the update.

2

The LED light indicators on your hearing aids flash green while the update is in progress.

Don’t place rechargeable hearing aids in a charger, as this will turn them off.

During a firmware update

1

Keep the app running on the screen of your device.

Don’t open another app or close the Bernafon App during the update.

2

A firmware update usually takes a few minutes (maximum 10 minutes).

3

Your hearing aids will be muted until the update is completed.

Once the firmware update is complete

1

On the Update successful screen, tap OK.

2

You may now close the app and start using your hearing aids again.