Problems with sound from your hearing aids

Check whether you have accidentally muted your hearing aids with the Bernafon App, a remote control, or a SoundClip-A.

If your hearing aids have disposable batteries:

• Check the batteries are inserted the right way round
• Check the battery doors are closed completely
• Check the batteries have some charge
• Clean the battery contacts inside the hearing aids carefully
• Clean the surface of the batteries with a dry cloth

If your hearing aids have rechargeable batteries:

Check the hearing aids are powered on by restarting your hearing aids

> How to turn hearing aids on and off

Check the earpieces for dirt, and clean or replace them if necessary.

> How to clean your hearing aids

> How to replace earpieces

Check the earpieces for dirt and clean or replace them if necessary.

> How to clean your hearing aids

> How to replace earpieces

Check and replace the wax filter if necessary.

> How to replace the wax filter

Dry your hearing aids by placing them in a dryer or an airy place.

If your hearing aids have disposable batteries, remove them and leave the battery drawers open.

Replace the batteries with new ones.

> How to replace disposable batteries

Clean your ears to ensure there isn’t a build-up of wax. If you are in doubt, consult your hearing care professional.

> How to clean your ears

> Find your nearest hearing care professional