Two Bernafon hearing aids are placed on a dark surface beside a smartphone displaying the Bernafon EasyControl-A app. An open notebook is visible in the background.

How to unpair TV-A devices using the app

If your hearing aids are connected to TV-A devices that you no longer want to use, you can unpair them with the app.

Note that this action removes all stored pairings from your hearing aids. You must pair your devices again.

Before you start

1

Compatibility guide

See which phone will work with your hearing aids.

2

Get the Bernafon App

Ensure you have the latest version of the Bernafon App.

Bernafon App icon for both Apple and Android versions of app.
3

Pair your hearing aids with your phone or device

Once you have downloaded the Bernafon App, you need to pair your hearing aids with your device.

1

Tap the Sound icon at the bottom left of your screen (on the tab bar) to access sound controls.

2

Tap the TV-A program tile.

3

On the tab bar, tap the three dots (...) to show all available buttons.

4

On the bottom, above the tab bar, tap the Devices button.

5

On the list of devices tap Learn more.

A smartphone screen displays a hearing aid app interface managing audio settings. Actions include streaming adjustments and device selection under âList of devices,â with volume controls for left and right channels.
6

On the Your devices screen, scroll to the bottom and tap Remove devices.

A smartphone screen displays instructions for playing sound from a device to hearing aids, detailing steps for pairing and troubleshooting. Buttons for "Remove devices" and additional guide links are visible below.
7

Tap Remove devices a second time to confirm that you want to unpair all your connected TV-A devices.

A smartphone screen displays instructions for playing sound from a device to paired hearing aids and prompts the user to remove paired accessories, with "Remove devices" and "Cancel" options.

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