Find solutions to various issues with streaming phone calls, music, or audio to your hearing aids from your iPad, iPhone, or Mac computer.
See which phones will work with your hearing aids.
Ensure you have the latest version of the Bernafon App.
On your iPhone, you may need to set up how calls and other types of audio are normally routed.
Go to > Settings > Accessibility > Hearing Devices > Audio Routing.
Select Call Audio for calls, or Media Audio for other audio.
Select your preferred routing from the list of options.
Go to > Settings > Accessibility > Hearing Devices > Control Nearby Devices.
Ensure Control Nearby Devices is enabled.
This can happen for different reasons.
Ensure you have the latest version of the Bernafon App.
If you use more than one Apple device with your hearing aids, it is important that your Apple devices all have the same iOS version installed, and they all use the same Apple ID. This will help to avoid problems with streaming.
If you use more than one Apple device with your hearing aids, try disabling Bluetooth® on the device that you are not using.
Note: Bluetooth will automatically re-enable itself on your iOS devices the following day.
You can control and send audio to your hearing aids from more than one iOS device – for example both an iPhone and an iPad – if your hearing aids are paired with both devices. You also need to be logged in to all iOS devices with the same Apple ID.
Switching between your devices should happen automatically when you start streaming sound on one of your devices.
When you want to go from using your iPhone to using your iPad or Mac with your hearing aids, or vice versa, you can transfer the active connection by simply starting to stream sound on the device you want to use. You might need to press play a few times.
If you can’t switch from one device to another, or are having issues with changing between iOS devices, the following actions may help.
Ensure the function 'Audio Handoff' is enabled.
Go to > Settings > Accessibility > Hearing Devices > Audio Handoff.
Check Audio Handoff is switched on.
Close the Bernafon App on both devices and make sure it is not running in the background on either device.
Start streaming sound on the device you want to use (you might need to press play a few times).
Open the Bernafon App again on the device you are using.
Sometimes, audio streaming is only successfully transferred to one hearing aid, or one hearing aid appears to be disconnected.
This can happen because you have multiple iOS devices connected to your hearing aids.
Disable Bluetooth on the device that you are not currently using with your hearing aids. This will allow the device that you are using to successfully take over the connection to both hearing aids.
Go to > Settings > Bluetooth.
Switch Bluetooth off.
Note: Bluetooth will automatically re-enable itself on your iOS devices the following day.
If you prefer to only use one device with your hearing aids, you can unpair from the other devices.
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