Here are a few helpful ways to troubleshoot the most common issues.
Check whether the hearing aid is in mute. Check that the battery is working and inserted the right way and the battery door is closed completely.
Check that the battery is inserted correctly. Clean the battery contacts carefully. Clean the battery surface with a dry cloth. Remove the battery and place the hearing aid in a dry storage kit. Replace the battery with a new one.
Common problems and their solutions are listed in the Information for Use booklet provided with your hearing aid. If none of the suggested solutions solves the problem, or you have other problems, contact your hearing care professional.
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To find out more information about your Bernafon hearing aids, go to the library. Here you can find helpful pdf files to download and videos to watch.
To get you started with your new hearing aids, here are some useful tips and tricks for the handling of your hearing aids.
The hearing aid amplification is uniquely adjusted and optimised for your hearing capabilities during the hearing aid fitting performed by your hearing care professional.
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