Troubleshooting with your Bernafon hearing aids

Here are a few helpful ways to troubleshoot the most common issues.

  • My Bernafon hearing aids have no sound

    Check whether the hearing aid is in mute. Check that the battery is working and inserted the right way and the battery door is closed completely.

  • My Bernafon hearing aids have a distorted sound

    Check that the battery is inserted correctly. Clean the battery contacts carefully. Clean the battery surface with a dry cloth. Remove the battery and place the hearing aid in a dry storage kit. Replace the battery with a new one.

  • Other problems

    Common problems and their solutions are listed in the Information for Use booklet provided with your hearing aid. If none of the suggested solutions solves the problem, or you have other problems, contact your hearing care professional.

[iframe width="560" height="315" data-category-consent="cookie_cat_marketing" data-consent-src="https://www.youtube.com/embed/ZUi7ZZhA9n4?autoplay=1" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen][/iframe]

Bernafon hearing aids don't pair with my smartphone

  • Open your iPhone® and go to “Settings”.
  • Make sure Bluetooth® is on. Then choose “Accessibility”.
  • On the “Accessibility” screen, choose “Hearing Devices”. Open and close the battery drawer, on both hearing aids if you have two and place it close to your iPhone. The hearing aid stays in pairing mode for three minutes. Your iPhone will detect the hearing aid for pairing. Detected devices will appear in your iPhone list.
  • Choose your hearing aid.
  • Confirm pairing. If you have two hearing aids, pairing confirmation is needed for each hearing aid. When you turn off your hearing aids or your iPhone®, iPad®, iPod®, they will no longer be connected. To connect them again, turn on your hearing aids by opening and closing the battery drawer. The hearing aids will then automatically reconnect to your iPhone, iPad, iPod.
  • Clear a pairing. Sometimes an old device may still be paired or clearing your current devices and re-pairing will solve the problem. In this case, from the “Hearing Devices” screen, if a device is already listed but will not connect, choose that device and then “Forget this device”. Then open and close the battery drawer on your hearing aids to start the pairing process as described above.
  • More information

    To find out more information about your Bernafon hearing aids, go to the library. Here you can find helpful pdf files to download and videos to watch.

  • Tips and tricks

    To get you started with your new hearing aids, here are some useful tips and tricks for the handling of your hearing aids.

Important notice

The hearing aid amplification is uniquely adjusted and optimised for your hearing capabilities during the hearing aid fitting performed by your hearing care professional.